RGS Tours & Travels (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rgstravels.in, use our services, or interact with us. By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

We may collect personal information from you in various ways, including:
Information You Provide Directly:
Contact Information: Name, email address, phone number, physical address.
Travel Details: Passport information (number, issue/expiry date, nationality) –  if you are not a Resident of India, travel dates, destination preferences, dietary restrictions, special requests, and emergency contact details.
Communication Content: Information you provide when you communicate with us through email, chat, phone calls, or social media.
Feedback and Surveys: Information you provide when participating in surveys, contests, or promotions.
Information Collected Automatically.
Log Data: IP address, browser type, operating system, referring/exit pages, date and time stamps, and pages viewed.
Usage Data: Information about how you interact with our website, such as clicks, scrolling, features used, and time spent on pages.
Device Information: Device type, unique device identifiers, and mobile network information.
Location Information: Geolocation data, if you enable location services on your device or browser.

Information from Third Parties:
We may receive information about you from our partners, such as airlines, hotels, tour operators, and payment processors, to facilitate your bookings and provide our services.
We may also receive information from third-party analytics providers and advertising partners.

2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services:

Processing your travel bookings and reservations (hotels, tours, etc.).
Communicating with you about your bookings, itineraries, and travel updates.
Processing payments and managing billing.
Providing customer support and responding to your inquiries.
To Improve Our Website and Services:
Analyzing website usage and trends to enhance user experience.
Personalizing your experience by recommending relevant travel products and services.
Developing new features and functionalities.
Conducting research and analytics.
For Marketing and Promotional Purposes:
Sending you newsletters, special offers, promotions, and other marketing communications that may be of interest to you (you can opt-out at any time).
Targeting advertisements based on your preferences and Browse behavior.
For Security and Fraud Prevention:
Detecting and preventing fraud, unauthorized access, and other illegal activities.
Protecting our rights, property, and safety, and the rights, property, and safety of our users and partners.
To Comply with Legal Obligations:
Fulfilling legal and regulatory requirements.
Responding to lawful requests from government authorities.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:
With Service Providers: We share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as:
Airlines, hotels, tour operators, and other travel suppliers to fulfill your bookings.
Payment processors to facilitate transactions.
Marketing and advertising partners.
IT service providers, data analytics providers, and customer support providers.
For Legal Reasons: We may disclose your information if required by law, court order, or government regulation, or if we believe it’s necessary to:
Comply with legal obligations.
Protect our rights, property, or safety.
Investigate potential violations of our terms of service or policies.
Respond to lawful requests from public authorities.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, such as analytics, research, or marketing.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information about your Browse behavior. These technologies help us:
Remember your preferences and settings.
Analyze website traffic and usage patterns.
Deliver personalized content and advertisements.
Improve the functionality and performance of our website.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security
We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information once it is no longer needed.

7. Your Rights
Depending on applicable laws, you may have certain rights regarding your personal information, including:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.

8. Third-Party Website
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: RGS Tours & Travels No: 1/235, Thiruvalluvar Street, Vadakkupattu Main Road, Medavakkam, Chennai – 600 100.
admin@rgstravels.in
www.rgstravels.in
+91 82200 81621